Effective Date: 21st May 2025
1. Introduction
TapZapGo is a service operated by H. E. Group Ltd, a company registered in England and Wales (Company No. 02079614) with its registered office at Whitewall Road, Strood, Rochester, Kent, ME2 4DZ.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the TapZapGo electric vehicle (EV) charging service and related website(s).
By using our service, you agree to the practices described in this policy.
2. Data Controller
H. E. Group Ltd is the data controller responsible for your personal data collected via TapZapGo.
You can contact us at:
Whitewall Road, Strood, Rochester, Kent, ME2 4DZ
Email: info@tapzapgo.co.uk
3. Information We Collect
We collect and process the following categories of personal data:
- Transaction Data: Charging session times, payment amounts
- Location Data: Charging station locations used
- Contact Data: Name, email, phone number if you contact support
- Technical Data: Device and browser information collected via cookies and Google services
Payment details: All card payments are processed securely by our third-party payment provider Nayax. We do not store or have access to your card details.
4. Legal Basis for Processing
We rely on the following lawful bases under UK data protection laws for processing your data:
- Contractual necessity: To provide charging services and process your payments
- Legitimate interests: To improve our services, ensure security, and prevent fraud
- Legal obligations: To comply with regulatory and statutory requirements
5. How We Use Your Data
We use your personal data to:
- Provide and manage the TapZapGo charging service
- Process payments via Nayax
- Communicate with you about your sessions or support requests
- Improve our services and ensure system security
- Comply with legal obligations
6. Data Sharing
Your personal data may be shared with:
- Nayax, our PCI DSS compliant payment processor
- IT and technical support providers assisting with service maintenance
- Regulatory authorities or any other person when required to do so by law
We do not sell your personal data to any third parties.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Provide services and customer support
- Meet legal, tax, and regulatory obligations
- Resolve disputes and enforce agreements
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and for analytics purposes.
Types of cookies used:
- Essential Cookies: Required for website functionality
- Analytics Cookies: We use Google Analytics and Google Search Console to collect data on website usage, such as visitor numbers and behaviour. This data helps us improve the website.
Your choices:
You will see a cookie consent banner on our website. You can choose to accept or reject non-essential cookies. You can also manage cookies through your browser settings.
For more information, please see our Cookie Policy.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to certain processing activities
- Request data portability
- Withdraw consent where relevant
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at info@tapzapgo.co.uk.
10. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.
11. Changes to this Privacy Policy
We may update this policy from time to time. The latest version will be available on our website. Continued use of our services after updates constitutes acceptance of the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
H. E. Group Ltd, Whitewall Road, Strood, Rochester, Kent, ME2 4DZ
Email: info@tapzapgo.co.uk