FAQs about EV Charging

Frequently Asked Questions about EV Charging

We've answered the most common queries to help you charge confidently and get the most from Tap Zap Go.

What type of electric cars can use Tap Zap Go chargers?

Nearly every electric vehicle in Europe can use the Tap Zap Go chargers. However, the Nissan Leaf is not compatible without an adapter to allow CCS charging. Some other much older models of electric vehicles will also pre-date CCS charging and will not be compatible.

What type of connector do Tap Zap Go charging stations use?

Tap Zap Go uses CCS2 connectors. This connector allows for Direct Current (DC) charging to provide you with an ultra-rapid experience.

Do I need my own cable?

No. All Tap Zap Go charge points are tethered chargers, meaning the cable is already attached to the unit. They use CCS2 connectors, so if your electric vehicle does not have a CCS2 port, you may need to use an appropriate adapter.

How can I pay for my charging?

Payment can be made by card or via contactless payment, such as Apple Pay. All major cards except for American Express are accepted.

Full instructions are provided on the side of each charger. You can watch our instructional video here.

Is there a pre-authorisation payment required to charge?

There are no pre-authorisation fees required to use our chargers. You just pay for the charge that you use. There are overstay fees, details of which can be found on our prices and overstay fees page.

How do I find the Tap Zap Go chargers?

You can find our Tap Zap Go chargers at:

Whitewall Centre
Whitewall Road
Medway City Estate
Strood, Kent, ME2 4DZ

You can also use What3Words to find us at ///crop.cones.haven.

You can also find our chargers on the Zapmap app.

How do I know how much my charging session has cost and how can I check how much charge I have?

You can view your charging session by scanning the QR code that appears on the charger screen.

You can see more by watching our instructional video here.

Who can I speak to if I have any issues charging my electric vehicle?

Hopefully you will have a seamless charging experience. However, if there are any issues with the charger, we do have a 24/7 helpline available.

You can call us on 0208 804 2000 for assistance.

Are Tap Zap Go chargers wheelchair accessible?

Yes, our charge points are wheelchair friendly.